Before we started sketching, we brainstormed lists of various interactions we could place in coffee shops and created an affinity diagram surrounding different themes.
Based on our affinity diagram, we created some sketches that aligned with our motivation of introducing new interactions in a coffee shop setting, which we didn’t limit to just tabletop technology. we also wanted to explore wall interactions and different ways that people can find information or have other engaging experiences on these surfaces. Sketching was a great way to see these ideas on paper and to decide whether or not they actually made sense in a coffee shop setting. Here are a few of the earlier sketches that we ended up creating storyboards for.
We grouped our sketches together to create a few scenarios centered around a few similar experiences. We had one scenario centered around tabletop interactions with your mobile phone, one scenario where you’re looking up a drink to order, and a final scenario where you interact with other surfaces around you.
We conducted speed dating with the storyboards with 11 coffee shop regulars. We coded the field notes and pulled several themes of feedback we received.
The storyboard evaluations provided great feedback about which interactions people felt were natural, and which were uncomfortable. After several iterations, we decided to cut out the recycling visualization in the interest of time and the customization storyboard due to low utility and privacy issues, and wrote a story surrounding the remaining storyboards.
This is David. David is a regular at his local coffee shop, where he likes to sit at his favorite table. When he puts his phone down on the table top, it automatically starts charging wirelessly. David then orders his regular drink from the table. The table also provides other useful and entertaining options, such as reading the news, or finding out about local events.
While David waits for his drink, Angela enters the coffee shop. She is new to the coffee shop, and sits down at a table across from David. Angela sees that her table prompts her to place her phone down, and when she does, the order menu pops up and asks her what she would like. Being new, Angela wasn’t sure what to order. At that time, the barista comes by with David’s order, which catches Angela’s eye. She is intrigued by David’s drink, so she uses the tabletop menu to look up what he ordered, and decides to order the same drink.
Nearby, Chloe has been working at the coffee shop for a few hours, and is getting ready to leave. On her way out, she stops by a large wall, which suddenly comes alive and catches her attention. As she approaches the wall, it turns into an aquarium and Chloe is completely captivated. She touches it and starts feeding the fish, which flock towards her. After playing with the wall for a while, Chloe exits the coffee shop.